IT Support

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Technical support with a human touch

Here at Red Nova Solutions we love nothing more than taking care of IT. We take responsiveness and reliability incredibly seriously and appreciate that when your systems go down, the repercussions can be catastrophic. Our flexible support services mean that we remain focused on your IT, enabling you to remain focused on your business.

We provide a variety of IT Support options from Hardware Prep & Installation to 24/7 Emergency Support. We appreciate that even small IT issues can lead to the big business problems. Our experienced technical support team, based in Essex, ensures expert assistance with personality, understanding and commercial awareness.

Each of our IT Support services can be tailored individually to suit your exact business’ needs or amalgamated in any combination to provide a more comprehensive solution. To find out more about how we can help you manage your IT in the most effective way, contact us today.


24/7 Support


Server and workstation support


Cloud Computing


IT Support


Temporary and leave cover


Helpdesk with client login


Remote access


Hardware Prep and installation

Offsite Backups
Data has become business critical and irreplaceable assets for both individuals and businesses alike.
Backing up important files using an auxiliary or onsite storage device has become an everyday data protection practice, but this is not by itself a sure-fire solution. After all, backup media have the same risk of being damaged or stolen if they’re stored in the same place as the data’s source. In order to add an extra layer of protection to their valuable information, many people and companies choose to store their backups at an offsite venue to improve their odds against data loss.
Red Nova Solution offer to encrypt your data and take it offsite to two separate locations. Our system is both Virus and ransomware proof so don’t let cybercrime take control of your data and put your business back a step. Our backup plans run seamlessly on your systems to ensure the safety of your data. Bare metal protection is also offered with all Red Nova Offsite Backup plans.

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Network Security
• Cyber crime currently accounts for more than 50% of all crimes in the UK. with this in mind it has brought Network security to the forefront. Here at Red Nova Solutions we take cyber crime very seriously and implement our own plan for network and PC security. Here are some of the benefits of our network protection.
• 24 hours a day monitoring.
• Reports sent directly to a Microsoft certified engineer immediately upon detection.
• Red Nova Anti-virus program running on your machine with reports generated and issued to an engineer. No need to renew your licence and no annual tie in.
• Access controls: Keep users off sites that could cause a data breach and protect the business from the legal liability that comes with a data breach.
• Web Protection included for safer browsing, protect against malware, phishing, adware, botnets, and spam
• Time-based browsing policies: Modify blacklist rules to allow employees to visit non-work sites outside of standard business hours. .

Remote Monitoring services include:
• Alerts and performance checks
• Security monitoring
• Windows, Mac, and Linux compatibility
• Network performance monitoring
• Mobile device monitoring
• Virtual machine monitoring
• Granular roles and permissions
• Automation and bulk actions

Patch Management
Fine-tune your patch management policies to prevent cyberattacks and optimize system performance.
This includes
• Automation
• Customizable policies and scheduling
• Patch roll-back
• Exchange and Office 365 support
• Heightened security for vulnerable programs
• Ability to disable devices
• Deep scans

Managed Antivirus
Protect against known viruses and catch new, hard-to-detect malware threats.
This includes
• Extensive signature-based scanning
• Heuristic checks
• Active protection and behavioral scanning
• Default policies
• Powerful customization
• Endpoint branding

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